Privacy Policy

1.What personal information we collect

We only collect personal information that is reasonably necessary to provide our products and services. Depending on how you deal with us, this may include:

• your name, email address, phone number and postcode
• your business name and ABN, if you register a trade account
• delivery and billing addresses
• account login details for our online ordering portal
• your cabinet designs, measurements, quotes, orders and order history
• records of your enquiries and communications with us
• payment and transaction details
• technical information about how you use our website, such as your IP address, browser type, device and the pages you visit

We do not need, and do not ask for, sensitive information such as health information, racial or ethnic origin and religious beliefs.

2.How we collect your information

We collect personal information directly from you when you:

• register for or use our online ordering portal
• submit an enquiry through our website or contact form
• call, email or visit us
• place, pay for or collect an order
• sign up to receive updates or offers from us

We also collect some information automatically through cookies and similar technologies when you use our website (see section 8). If someone else, such as your builder or designer, gives us your details in connection with an order, we will handle that information in line with this policy.

You can deal with us without identifying yourself when you make a general enquiry, but we need your details to create an account, prepare a quote or supply an order.

3.Why we collect and use your information

We collect, hold and use your personal information to:

• create and manage your portal account
• prepare quotes, process orders and take payment
• manufacture, pack, deliver or arrange collection of your order
• respond to your enquiries and provide customer support
• handle warranty claims, returns and complaints
• keep business, tax and accounting records
• maintain, secure and improve our website and portal
• send you information about our products, services and offers, where you have agreed to receive it
• comply with our legal obligations

4.Who we share your information with

We do not sell, rent or trade your personal information. We only share it where needed to run our business and supply your order, including with:

• delivery and freight providers, so they can deliver your order
• payment processors and our bank, to process payments and refunds
• providers of our website, hosting, online portal, email and IT services
• our accountant and professional advisers
• government agencies and regulators, where required or authorised by law

We require these third parties to keep your information confidential and to only use it for the purpose we provided it.

If you pay by card, your card details are handled by our payment provider and we do not store your full card number.

5.Storing information overseas

Some of the service providers we use, such as cloud hosting, email and software providers, may store or process information on servers located outside Australia. Where this happens, we take reasonable steps to make sure those providers handle your information in a way that is consistent with the Australian Privacy Principles.

6.Direct marketing

We may send you news, product updates and offers by email or text message if you have agreed to receive them, or if we reasonably believe you would expect to receive them because you are an existing customer.

Every marketing message we send includes a simple way to unsubscribe. You can also ask us to stop at any time by contacting us. We will still send you messages about your account and orders, as these are part of providing our service.

7.How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes using secure, password-protected systems, limiting access to people who need it to do their job and using encrypted connections on our website.

No method of sending or storing information online is completely secure, so we cannot guarantee the security of information you send to us over the internet. Please keep your portal password private and let us know straight away if you think your account has been accessed without your permission.

We keep personal information only for as long as we need it for the purposes described in this policy, including to meet our tax and record-keeping obligations. After that, we take reasonable steps to securely destroy or de-identify it.

8.Cookies and website analytics

Our website and portal use cookies, which are small files stored on your device. Cookies help the site work properly, keep you signed in to the portal, remember your preferences and help us understand how visitors use the site so we can improve it.

We may use third-party analytics tools to collect information such as the pages you visit and how long you stay. This information is used in a combined form and is not used to identify you personally.

You can set your browser to refuse or delete cookies, but some parts of the website and portal may not work properly if you do.

Our website contains embedded videos from YouTube and an interactive map from Google Maps. These services may set their own cookies and collect information in line with their own privacy policies.

9.Accessing and correcting your information

You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. You may also be able to update some details directly in your portal account.

To make a request, contact us using the details below. We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first. If we refuse a request, we will tell you why in writing, unless it would be unreasonable to do so.

10.Data breaches

If we become aware of a data breach involving your personal information that is likely to result in serious harm, we will act quickly to contain it, assess it and notify you and the Office of the Australian Information Commissioner where required.

11.Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and aim to respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

12.Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business or the law. The current version will always be available on our website, with the date it was last updated shown at the top of the page.

13.Contact us

For any questions or requests about this Privacy Policy or your personal information, please contact us: